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Frequently Asked Questions

Besides attending a class, how can CAL help me?


CAL provides Individual Training and Support as well as information and referral services to caregivers. Reach out to us here.




How long will my loved one remain in their condition?


The recovery process differs from individual to individual. However, caregivers play an important role in supporting their loved ones through their recovery journey. Although it is true that patients with Dementia see no recovery, it is equally important to support and maintain a level of functional well-being and quality of life, as their condition progress.




I need urgent help now.  Who can I call?


Available Helplines:

Caregivers' Association of the Mentally Ill (CAMI)
6782 9371 (24-hour helpline)

Singapore Association for Mental Health (SAMH)
1800 283 7019 (Mon to Fri: 9.00am - 6.00pm)

Singapore Silver Line
1800 650 6060 (Mon to Fri: 8.30am - 8.30pm; Sat: 8.30am - 4.00pm)

Club Heal (ideal for Malay language speakers)
6899 3463 (Mon to Fri: 9.00am - 5.00pm)


In crisis:

Institute of Mental Health
6389 2222 (24-hour helpline)

Samaritans of Singapore Crisis Support - SOS
1800 221 4444 (24-hour helpline)

Non-Emergency Ambulance
1777

CIVIC Private Ambulance Service
6333 3000




How can I contribute as a donor?


As a non-profit organisation, CAL welcomes voluntary donations so that even more people can benefit from our programmes. To make a donation, click here for more information.




What is the C2C Programme about?


  • The C2C Programme (PMHI), also known as the Caregivers-to-Caregivers Programme, is a 12-week psychoeducation course and support group designed for caregivers who care for persons with mental health conditions. The programme runs weekly at 2.5 hours per session.
  • The C2C Programme (Dementia) is an 8-week psychoeducation course and support group designed for caregivers who care for persons with Dementia. The programme runs weekly at 2 hours per session.
  • The C2C Programme (Young Caregivers) is an 8-session psychoeducation course and support group designed for young caregivers aged 15 - 25 who care for persons, including peers, with mental health conditions. The programme runs weekly at 2 hours per session.
  • The C2C Programmes (PMHI/ Dementia/ Young Caregivers) cover specific topics that are relevant and important to caregivers, and include interactive segments for caregivers to share their experiences and provide support to each another. The programmes are run regularly on weekday evenings from 7pm, or Saturday mornings/afternoon, subject to availability.




Are weekend classes available?


  • Yes, Saturday classes are available. Please refer to the updated schedules below. There are no classes running on Sundays.
  • Class schedules for:




What are the topics covered?


  • Topics covered in C2C-PMHI include:
    • Lesson 1: Holistic View of Mental Health & Caregiving
    • Lesson 2: Mental Health Crisis Intervention & Management
    • Lesson 3: Mental Health Conditions
    • Lesson 4: The Brain & Medication
    • Lesson 5: Problem Solving Framework
    • Lesson 6: Practicing Empathy
    • Lesson 7: Effective Communication
    • Lesson 8: Mental Health Recovery & Resilience
    • Lesson 9: Mental Health Rehabilitation
    • Lesson 10: The Importance of Self-Care
    • Lesson 11: Stigma & Mental Health Advocacy
    • Lesson 12: Graduation
  • Topics covered in C2C-Dementia include:
    • Lesson 1: Introduction to Dementia
    • Lesson 2: Understanding Dementia
    • Lesson 3: The Brain and Treatment
    • Lesson 4: Empathy and Compassion
    • Lesson 5: Communication
    • Lesson 6: Self-care
    • Lesson 7: Home Care for Persons with Dementia
    • Lesson 8: Graduation
  • Topics covered in C2C-YCG include:
    • Lesson 1: Holistic View of Mental Health & Caregiving
    • Lesson 2: Common Mental Health Conditions
    • Lesson 3: Problem Solving Framework
    • Lesson 4: Practice of Empathy
    • Lesson 5: Effective Communication
    • Lesson 6: Mental Health Recovery & Resilience
    • Lesson 7: The Importance of Self-Care
    • Lesson 8: Graduation




What is expected of me as a participant? Can I choose a certain module that I am interested in?


As the C2C Programme is designed to serve as a support group and safe, consistent environment for caregivers to learn and share, we strongly encourage participants to attend all sessions to fully benefit from the programme.




Do I have to pay for this programme?


No, there are no chargeable fees. The C2C Programme is fully funded by government grants and donors. However, as a non-profit organisation, we welcome voluntary donations so that even more people can benefit from our programmes.




Who are the trainers?


A Caregivers Alliance Limited (CAL) Programme Manager and a trained Caregiver Volunteer will be co-facilitating the C2C Programme.




Who are the participants?


Participants will consist mainly of primary or secondary caregivers who are supporting their loved ones with mental health conditions/ dementia. Participants can range from spouses, partners, parents, siblings, grandchildren, friends, neighbours, etc.




Am I a caregiver?


If you have a vested interest in the well-being of someone (a family member/ relative/ friend/ partner/ neighbour/ colleague, etc.) who is experiencing a mental health condition, if you are supporting them emotionally, physically, and/ or financially, then yes, you are a caregiver. Find out more here.




I am not a caregiver. Can I still register for the C2C Programme?


Yes. Although caregivers will be given priority, limited slots are reserved for non-caregivers/ caregivers-to-be who are interested to learn more about mental health/ dementia and caregiving.




Is there an age group?


We have no age restrictions. We accept all participants. Caregivers who are between 15 to 25 years are encouraged to attend the C2C programme for Young Caregivers course.




Why is it important for caregivers to attend the C2C Programme?


  • Medical staff may not have enough time to explain certain things in detail to caregivers. Caregivers may have misconceptions about mental health conditions/ dementia.
  • CAL’s C2C programmes help caregivers separate their loved one from the negative behaviour associated with a mental health condition/ dementia, and learn ways to cope with and handle crisis situations
  • The programmes provide a safe space for caregivers to talk about mental health/ dementia and caregiving issues without judgement
  • Caregivers learn from the lived experience of other caregivers who may have faced the similar situations




I am finding it hard to arrange for someone to care for my loved one while I attend the C2C Programme. Can I bring my loved one along to the class?


  • As the C2C Programme serves as a safe space for caregivers to talk about mental health/ dementia and caregiving issues, we strongly encourage that caregivers attend the programme independent of their loved ones.
  • However, we understand that it can be difficult for care arrangements to be made especially if the caregiver is the sole caretaker. If this is the, please call 6460 4400 to have a chat with our friendly Caregivers Alliance (CAL) staff.




How big is the group in a class?


Each group has 15-22 participants, depending on whether the class is conducted face to face (with social distancing considerations) or taking place online.




Are the classes only conducted in English? Are classes in other languages available?


  • Currently, C2C-PMHI classes are run in 2 languages - English and Mandarin. There are 4 English classes and 2 Mandarin classes held each month.
  • C2C-Dementia and C2C-YCG classes are currently only available in English.




What do you receive at the end of the C2C Programme?


Participants who achieve 100% attendance are given a certificate of completion.




Is there a test at the end of the programme?


There is no test at the end of the course, as its purpose is to provide participants with knowledge, resources and coping strategies that they can use to better care for their loved one and themselves.




What classes are available after I complete the C2C Programme?


  • CAL will from time to time hold talks and workshops on other topics related to mental health and updates are provided via email, Facebook and Instagram. There is also a support group, called Caregivers-for-Caregivers (C4C), for those who are keen to join support groups after completing C2C-PMHI.
  • CAL also holds regular engagement activities and events as a form of respite care. Find out more about our latest events here.




Besides attending a class, how can I be involved with CAL?


  • CAL welcomes caregivers to host interest groups (such as hiking, arts and crafts, baking, gardening, etc.) as a way to keep in touch with their fellow course mates and have some respite from caregiving.
  • Caregivers who are interested to help others grow in their knowledge on mental health/ dementia and caregiving can sign up as Volunteer Trainers for future C2C classes.
  • Caregivers with corporate skills (marketing, accounting, fund raising, etc.) may volunteer their skills to help create more awareness for CAL’s programmes, as well as with operational support
  • Caregivers can invite CAL to their company, religious organisation or community interest group to give a presentation. This will help to spread awareness of mental health issues and let caregivers know that there is support available.